Online Banking Troubleshooting Tips

Problem:

Member Is Unable To Login.

Possible Solution:

Check to be sure you are logging in with your member number and the password you received in an email from Home Banking.

 

 

Problem:

Member’s Loan/Share Account Is Showing Duplicate When They Login.

Possible Solution:

If this is the case, you may be seeing double because you are joint on an account or a co-maker on a loan.

 

 

Problem:

Member identifies a set of identification questions every time they log in.

Possible Solution:

Your cookies are not being saved on the pc. Check to see if multiple users are logging into HB on the same PC. If so, they may be overwriting each others cookies.

Internet Explorer 8: Open Internet Explorer. Go to Tools, Delete Browsing History. Delete at least your Cookies, Passwords and Temporary Internet Files. Click Delete. Close the browser, re-open and try to log-on to Home banking again

Non-Internet Explorer 8: Open Internet Explorer. Go to Tools, Internet Options. On the general tab, click the Delete button in the Browsing History section. D at least their Cookies, Passwords and Temporary Internet Files. Click Delete. Close the browser, re-open and try to log-on to Home banking again.

For assistance with other problems or questions, contact the credit union during normal business hours.

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